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FDA Facts About Generics

A generic drug is the same as a brand-name drug in: dosage, safety, strength, quality, the way it works, the way it is taken, the way it should be used US FDA Office

Your frequently asked questions are answered here...

Do you sell brand products or generic?
We sell both generic and brand products.
What products do you sell?
Generic means using a different name for the same ingredients. The contents of the products is absolutely the same in the generic version and the branded analogue. Generic products have the exact same chemical composition and strength as their brand counterparts, and are used for the same purpose and in the same way.
Why are the Generic products so much cheaper than the Brand version?
Brand products are developed by companies at great costs and are therefore priced accordingly to ensure profitability costs include research & development, advertising and other expenses. After the patent given to the company expires (if ever issued), other companies can begin manufacturing the same product, however, they do not have to cover the development costs as does the company which originally developed the product. For this reason generic products have lower prices then the brand name versions. Bare in mind that brand products also charge you for the "brand" - the logo appearing on the box, while generic products do not.
Do generic products take longer to work?
Generic products do not take longer to work in the body. Generic products are required to deliver the same amount of active ingredients, in the same amount of time as brand name products.
Why does the name printed on the package of generic products differ from the branded one?
The names of the products differ for exactly the same reason listed above. Names are sometimes intellectual property of the brand manufacturer and reproducing it will qualify as the breach of copyrights or trademarks.
Why does the shape of generic products differ from that of the branded ones?
The shapes differ for exactly the same reason above. Shape can be considered intellectual property of the brand manufacturer and reproducing it will qualify as the breach of copyright or trademark.
What is the package like?
The products come in one or more packs containing different quantities, depending on the product ordered and its way of dispensing. Large orders can be split in 2 or even more packs and come in separate envelopes. The later parts of a large order are dispatched 3 days after the initial one.
I need a product and its not listed at your web site. What can I do?
If you need a product which is not mentioned at our site, please let us know and we will try our best to add it to our list as soon as possible.
Are the products you offer FDA approved?
The products we sell are manufactured and shipped from India. All of them are approved by INDIAN FDA for export and W.H.O (World Health Organization).
Is it safe to purchase at herbal-line.com?
The answer to this is YES, herbal-line.com was established on 1999 and uses the latest in SSL technology to insure our clients satisfaction and privacy.
Can I pay by other methods? Do you accept cheques, Paypal, cash?
Unfortunately we accept Credit Card, eChecks and Wire transfer payments only. This way we can process your order within a short period of time. As soon as your payment is approved by our processing centre, your merchandise is ready to be packed and sent out.
What credit cards do you accept?
We accept Visa, Mastercard, American Express, eCheck and JCB cards.
When will my Credit Card be charged?
Your Credit Card will be charged as soon as your order is processed and accepted by our billing department. Once order is accepted and processed you will receive an Email confirmation via mail. Any questions regarding payment issues can be refereed to our customer service department.
What is your Privacy Policy?
We are fully dedicated to your privacy and security. Please refer to the current Privacy Policy in the Terms & Conditions section of our order page.
What is your cancellation policy?
You may cancel your order before the order is shipped (Usually up to 24 hours. 48 hours during weekends). If the order has already been shipped or approved we cannot cancel your order. Please refer to the current cancellation policy in the Terms & Conditions section of our order page for more information.
Do you ship Internationally and how much does it cost?
Free World Wide Shipping is available to all of our clients using regular air mail.
When will I receive my delivery?
Our pharmacy is based offshore and therefore delivery schedules may vary between 14 to 21 business days: USA customers should expect delivery within 21 business days.
European customers should expect delivery within 18 business days. Fast shipping is also available at which case orders will arrive within 5-9 business days.
herbal-line.com guarantees shipping!
How do you ship orders?
We can offer 2 shipping methods at the moment:
1. Trackable Courier Service: the packages sent by this postal service can by tracked by the tracking number supplied after the order is shipped. See Tracking Your Package for details.
2. International Unregistered Airmail
What am I to do if the package is damaged when I receive it or if it is missing?
You should contact our support team and notify of the problem. We will either resend the package or refund your payment. See our policies section.
How can I view my orders
You can view your orders in three ways:
1. Use our order status page, click here to go to order status page
2. Log into your account using your password and username.
3. Contact our support center, make sure you have your order ID or payment method available.

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